Indy Safety and Operational Policy

• First-Aid Training and Kits
• Vaccination and Health Checks
• Bear Spray
• Health Hazard Awareness
• Real-Time ETA Sharing
• Safety Equipment - clips, barriers, nets and covers with flaps.
• Portable Showers
• Individual Baskets for territorial pups
• Emergency Procedures
• Bells
• Rigorous Dog Trials
• Hiker Background Checks
• Drone for Missing Dogs
• Group Size Limitation
• GPS Trackers
• Thermal/Night Vision Monoculars

• Policy: All dog hikers are equipped with first-aid kits and have received dog first-aid training.
• Records: Training certificates and first-aid kit checklists.
• Review Frequency: Annually.

• Policy: Emphasis on up-to-date vaccinations and proper identification.
• Records: Vaccination records and health check logs.
• Review Frequency: Annually.

• Policy: Recommending leash use on marked trails for safety and ecological integrity.
• Records: Leash policy acknowledgment forms.
• Review Frequency: Annually.

• Policy: Providing guidelines for bear-proofing and noise-making to avoid surprising bears.
• Records: Bear safety training logs.
• Review Frequency: Annually.

• Policy: Advising against pets drinking from streams or ponds and recommending tick checks.
• Records: Health hazard awareness training logs.
• Review Frequency: Annually.

• Policy: Monitoring arrival times of dog walkers using a real-time ETA-sharing feature.
• Records: System logs of ETA sharing.
• Review Frequency: Annually.

• Policy: Hikers have satellite trackers for dogs not behaving normally or during trials. One tracker per hiker.
• Records: Tracker usage logs.
• Review Frequency: Annually.

• Policy: Hikers are provided with bear spray, car dividers, hooks to secure dogs, trunk nets, and middle seat covers with flaps to prevent dogs from jumping out of vehicles.
• Records: Equipment inventory and maintenance logs.
• Review Frequency: Annually.

• Policy: Used to refresh dogs during summer hikes.
• Records: Usage logs.
• Review Frequency: Annually.

• Policy: Provided for territorial and anxious dogs in the car.
• Records: Inventory logs.
• Review Frequency: Annually.

• Policy: Clear written procedures for handling emergencies like runaways, epilepsy, serious injuries, car accidents, etc.
• Records: Emergency procedure logs and incident reports.
• Review Frequency: Annually.

• Policy: Provided to hikers, likely for bear awareness and dog location.
• Records: Inventory logs.
• Review Frequency: Annually.

• Policy: All dogs undergo strict trials before being approved to ensure everyone's physical integrity.
• Records: Trial results and approval logs.
• Review Frequency: Annually.

• Policy: All hikers have references checked, undergo criminal record checks, and driver's record checks.
• Records: Background check records.
• Review Frequency: Annually.

• Policy: The company is equipped with a drone in case of a missing dog (never used so far).
• Records: Drone usage logs.
• Review Frequency: Annually.

• Policy: Hike durations are reduced during severe weather conditions.
• Records: Weather adaptation logs.
• Review Frequency: Annually.

• Policy: Planned trails may be changed based on daily safety assessments.
• Records: Trail adjustment logs.
• Review Frequency: Annually.

• Policy: West Vancouver bylaws permit only 6 dogs per dog hiker.
• Records: Group size logs.
• Review Frequency: Annually.

• Policy: Used in the forest to monitor dogs' locations.
• Records: GPS tracking logs.
• Review Frequency: Annually.

The information below is for the Indiana Bones Staff only.

• Scope of the QMS: This policy applies to all safety and operational measures of Indiana Bones Dog Adventures.
• Interested Parties: Clients, staff, and regulatory bodies.

• Quality Policy: Indiana Bones Dog Adventures is committed to providing high-quality dog hiking services that meet customer expectations and regulatory requirements.
• Roles and Responsibilities: The management team is responsible for ensuring compliance with this policy and addressing any issues that arise.

• Quality Objectives: To maintain a high level of customer satisfaction and ensure the safety and well-being of all dogs in our care.
• Risk Management: Regularly assess and mitigate risks related to safety and operational measures.

• Resources: Ensure adequate staffing and resources to meet service commitments.
• Competence and Training: Staff will receive ongoing training to handle safety and operational measures efficiently.
• Communication: Clear communication channels will be maintained with clients regarding any changes or safety measures.

• Operational Planning and Control: All hikes will be planned and controlled to meet customer requirements.
• Customer Communication: Clients will be informed promptly of any changes or safety measures.

• Monitoring and Measurement: Regularly monitor and measure customer satisfaction and service performance.
• Internal Audits: Conduct internal audits to ensure compliance with this policy.
• Management Review: The policy will be reviewed annually to ensure its effectiveness and relevance.

• Nonconformity and Corrective Action: Address any nonconformities promptly and take corrective actions to prevent recurrence.
• Continual Improvement: Continuously seek ways to improve safety and operational measures.

• Documented Information: Maintain records of all safety measures, training, and client communications.
• Review Frequency: This policy will be reviewed annually and updated as necessary to ensure ongoing compliance with ISO 9001:2015 requirements.