Cancellation Policy

This policy outlines cancellation, refund and rescheduling guidelines for membership holders, sporadic booking clients, and dog boarding/sitting services. 

We strive to provide high-quality service while maintaining fairness and transparency.

Membership Holders

Membership Agreement Duration: 12 weeks (84 days)

Membership Payment Schedule: paid in three instalments, with the first one at the start of the service and the other two every 4 weeks (28 days).

Payment:

Memberships auto-renew unless canceled in writing.

Membership rates may change annually with advance notice.

Discontinuation of Service:

Early termination incurs a cancellation fee of 15% on top of the remaining balance to complete 3 months for administrative purposes, plus the charge of the discount given for a 3-month membership. 

Memberships must be canceled with at least one week’s notice. Otherwise, the full value of the membership will be charged.

Paid instalments are non-refundable, except in cases of documented illness (a physician’s note is required).

Cancellations and Rescheduling:

Indiana Bones may cancel hikes due to safety or staffing issues. 

Members can reschedule hikes online with 48 hours’ notice. Failure to do so results in a 100% charge, or 50% in the case of medical issues.

Attention: A hike cannot be rescheduled to a day of the recurring hike.

Time Away:

Members may suspend their membership for up to three weeks per year, with adjusted payments. This allowance resets annually on January 1st.

Additional time off incurs a 25% fee per missed hike to maintain the reserved spot.

Sporadic Booking (Non-Members) 

Payment:  Full payment is required at the time of online booking. Appointments can be scheduled up to one month in advance. Discontinuation: Clients receive a 50% refund for remaining hikes if canceled with a 48 hours’ notice.  

Cancellation:  Indiana Bones may cancel hikes due to safety or staffing issues. 

Clients must provide a 48-hour notice to reschedule; otherwise, the booking is non-refundable. 

Further cancellations are non-refundable except for illness or injury (veterinarian’s note required).  

No-shows are non-refundable.  

Dog Boarding and Dog Sitting 

Payment:

 A non-refundable 25% fee is charged at the time of booking. The remaining balance will be due 7 days before the event, at which point 100% of the total amount will become non-refundable. 

Early Pick-up: If a client needs to pick up their dog earlier than scheduled, they will be charged for the full duration of the originally booked service. Exceptions may be considered on a case-by-case basis for emergencies, with proper documentation.  

Cancellation: 

Indiana Bones will provide a full refund if they cancel a boarding or sitting reservation due to unforeseen circumstances, such as staff illness or facility issues.  

General Information:

ALERT! All refunds are processed on the last day of the month and a charge of %10 will be applied. Severe Weather: In the event of severe weather conditions that impact safety, Indiana Bones may need to adjust or cancel services. 

Clients will be notified as soon as possible. 

Refunds or rescheduling will be offered based on the specific circumstances. 

 Communication: We will communicate cancellations or changes to bookings promptly.  

Contact: For inquiries, contact bark.a.lot@indianabones.ca