Cancellation Policy

This policy outlines cancellation and rescheduling procedures for membership holders, sporadic booking clients, and dog boarding/sitting services. 

We strive to provide high-quality service while maintaining fairness and transparency.

Membership Holders

Membership Agreement Duration: 12 weeks (84 days)

Membership Payment Schedule: Paid in three instalments every 4 weeks (28 days)

Payment:

Memberships auto-renew unless canceled in writing.

 Payments are due every 4 weeks from the registration date.

Membership rates may change annually with advance notice.

Discontinuation of Service:

Early termination incurs a cancellation fee based on the remaining membership duration: 75% of remaining instalments within the first month, 50% within the second month, and 25% within the third month.

Memberships must be canceled with at least one week’s notice. Otherwise, the full value of the membership will be charged.

Paid instalments are non-refundable, except in cases of documented illness (a physician’s note is required).

Cancellations and Rescheduling:

Indiana Bones may cancel hikes due to safety or staffing issues. If a hike is canceled, rescheduling will only be available for remaining spots at the end of the day. Remaining spots refer to those available for the next day that were not sold, which would typically be offered through Quick Whip promotions.

Members can reschedule hikes online with 48 hours’ notice. Failure to do so results in a 100% charge, or 50% in the case of medical issues.

Attention: A hike cannot be rescheduled to a day of the recurring hike.

Time Away:

Members may suspend their membership for up to three weeks per year, with adjusted payments. This allowance resets annually on January 1st.

Additional time off incurs a 50% fee per missed hike to maintain the reserved spot.

Sporadic Booking (Non-Members)

Payment: 

Full payment is required at the time of online booking.

Appointments can be scheduled up to one month in advance.

Discontinuation: Clients receive a 50% refund for remaining hikes if canceled with 48 hours’ notice.

Cancellation:

Indiana Bones may cancel hikes due to safety or staffing issues. If a hike is canceled, rescheduling will only be available for remaining spots at the end of the day. Remaining spots refer to those available for the next day that were not sold, which would typically be offered through Quick Whip promotions.

Clients must provide 48-hour notice to reschedule; otherwise, the booking is non-refundable. Further cancellations are non-refundable except for illness or injury (veterinarian’s note required).

No-shows are non-refundable.

Dog Boarding and Dog Sitting

Payment:

A non-refundable 25% fee is charged at the time of booking. The remaining balance will be due 7 days before the event, at which point 100% of the total amount will become non-refundable.

Early Pick-up: If a client needs to pick up their dog earlier than scheduled, they will be charged for the full duration of the originally booked service. Exceptions may be considered on a case-by-case basis for emergencies, with proper documentation.

Cancellation: Indiana Bones will provide a full refund if they cancel a boarding or sitting reservation due to unforeseen circumstances, such as staff illness or facility issues.

General Information:

Severe Weather: In the event of severe weather conditions that impact safety, Indiana Bones may need to adjust or cancel services. Clients will be notified as soon as possible. Refunds or rescheduling will be offered based on the specific circumstances.

Communication: We will communicate cancellations or changes to bookings promptly.

Contact: For inquiries, contact logistics@indianabones.ca.