Indiana Bones Dog Adventures Cancellation Policy
I. 3-MONTH PERIOD AGREEMENT AND MEMBERSHIPS
- Membership agreement duration: 3 months (84 days) payments.
- Membership payment schedule: 4 weeks (28 days) i.e. 3 installments per membership agreement period.
- PAYMENT:
- The membership client agrees to a 3-month commitment - 3 membership renewals (i.e. this includes the first payment made upon registration). The membership has a duration of 4 weeks from the registration date and is renewed automatically for the duration of the membership agreement. The membership rate may change annually. Clients will receive advanced notice of any changes. The membership period has to start at least 2 days before the hike to allow for scheduling.
- Example 1:
- Assuming a once-a-week recurring client (The Ark membership)
- Last hike imported from the old system: Oct. 1st.
- Membership purchase day: Oct. 2nd.
- First payment: Oct. 2nd.
- Earliest hike possible: Oct. 4th.
- Latest hike possible: Oct. 7th.
- Second payment: Oct. 30th
- Third payment: Nov. 27th.
- Renewal: Dec. 25th.
- Notice of cancellation must be given by Dec. 11th.
- DISCONTINUATION OF THE SERVICE:
- The agreement has a duration of 3 months (12 weeks) from the registration date and is renewed automatically until written notice of agreement withdrawal is received. If a client chooses to end their agreement early, a 25% fee will be applied to the remaining non-paid installments. Installments already paid are non-refundable, except in the case of illness or injury. The request must be accompanied by a veterinarian’s note.
- Example 2:
- Using the data from example 1.
- Agreement withdrawal date: Dec. 28th.
- The installment paid on Dec 25th is non-refundable. The client pays a fee of 25% of the total value of the next 2 memberships.
- CANCELLATIONS AND TIME AWAY
- INDIANA BONES DOG ADVENTURES may cancel or reschedule hikes if a safety concern arises or if staff capacity is limited, for example, due to illness. In such instances, customers will be notified and provided with a full refund. If a hike is canceled for reasons beyond Indiana Bones' control, such as severe weather warnings, alternative options will be provided to ensure your pup still gets their exercise. For more details, refer to the Severe Weather Policy on the website. If the client chooses to cancel the hike, the regular cancellation policy below will apply.
- THE CLIENT may cancel and reschedule a hike with 48-hour notice. Otherwise, a 100% charge will be applied. Clients with a membership of one or two hikes per week are allowed to cancel and reschedule one hike per month. Clients with a membership of three, four, or five hikes per week are allowed to cancel and reschedule two hikes per month. Clients cannot use a canceled hike to cover a hike that is part of their regular membership plan.
- Cancelled hikes cannot be carried over to the next period for rescheduling using the self-service booking system. They will expire if not used within the 4-week (28-day) membership period. We will provide coupons to replace expired membership credits; however, they must be used within the 3-month (84-day) membership agreement period, or they will be forfeited. This process is not automatic and must be requested via email. For any requests or inquiries, please contact us at cancellations@indianabones.ca. Cancellations without rescheduling are not allowed. Any cancellation beyond the rescheduling allowance in a month will not be eligible for rescheduling or refund, except in the case of illness or injury. The request must be accompanied by a veterinarian’s note. “No-shows” are non-refundable.
- Example 3:
- Using the data from example 1.
- The client cancels a hike on Oct. 7th
- They can choose any day available between Oct. 8th and Dec. 25th.
- TIME AWAY: The client has the option to suspend their membership for up to 2 weeks per calendar year. Upon returning, the next payment will be adjusted proportionally to the period of absence. If a client decides to have a third additional week off, the hikes must be paid for in full to ensure that the reserved spot is maintained.
II. INTERMITTENT CLIENTS
- PAYMENT: All appointments must be booked online at indianabones.ca, and full payment is required at the time of booking. Intermittent clients can book hikes within two months from the present date.
- DISCONTINUATION: If a client decides to discontinue the service, 75% of the value of the remaining hikes will be refunded.
- CANCELLATION
- INDIANA BONES DOG ADVENTURES may cancel or reschedule hikes if a safety concern arises or if staff capacity is limited, for example, due to illness. In such instances, customers will be notified and provided with a full refund. If a hike is canceled for reasons beyond Indiana Bones' control, such as severe weather warnings, alternative options will be provided to ensure your pup still gets their exercise. For more details, refer to the Severe Weather Policy on the website. If the client chooses to cancel the hike, the regular cancellation policy below applies.
- IF THE CLIENT needs to cancel, please provide a 48-hour notice to reschedule the hike. Otherwise, a 100% charge will be applied. You are allowed to cancel and reschedule one hike per month. The second cancellation in a month will not be eligible for a rescheduling or refund, except in the case of illness or injury. The request must be accompanied by a veterinarian’s note. “No-shows” are non-refundable.
Please, use the email cancellations@indianabones.ca for inquiries