The fine print,made readable.

Cancellation, rescheduling and billing for memberships, single hikes, sitting and boarding.

Membership charge dates

Every4 weeks.

Pay by e-transfer to bark.a.lot@indianabones.ca or by automatic card charge. Credits are generated after each charge.

Next chargeNov 132026
2026Dec 11
2027Jan 8
2027Feb 5

Members

12-week (84-day) agreement, billed every 4 weeks; renews automatically unless cancelled in writing.
Ending early: 75% of remaining instalments in month one, 50% in month two, 25% in month three.
At least one week's notice to cancel, or the full membership value is charged.
Reschedule with 48 hours' notice, using one of 3 reschedule points per period.
Freeze: pause up to 2 weeks per 12-week period (3 billing cycles), in whole weeks, with 7 days' notice. Frozen hikes become a credit on your next charge. Unused freeze weeks don't roll over.
Time away beyond your freeze: 50% of each missed hike. Illness with a doctor's or vet's note doesn't use your freeze.
Instalments are non-refundable except for illness with a doctor's note.

Single hikes & packs

Pay when you book, up to one month ahead.
Cancel with 48 hours' notice for a 50% refund.
One reschedule per month with 48 hours' notice.
No-shows are non-refundable.

Sitting & boarding

Full payment at booking; 25% is a non-refundable deposit.
More than 7 days out: full refund minus deposit.
Within 7 days: 50% fee. Same day: non-refundable.
Early pickup is charged for the full booking.
If we cancel, you get a full refund.

Weather and safetyWe may cancel or shorten hikes for safety, severe weather or staffing. We'll reschedule into open spots. Questions about a charge? Email logistics@indianabones.ca.